Return, Refund and Cancellation Policy – Plant Universe
At Plant Universe, we strive to deliver healthy plants and quality gardening products to our customers. If you receive a damaged, defective, or incorrect product, we are here to help resolve the issue.
1. Return Policy
- Return Request Window: Customers must report any damaged, defective, or incorrect product within 24 hours of delivery.
- Eligible Products: Returns or replacements may be accepted for products that arrive damaged, defective, or different from the product ordered, subject to verification.
- Live Plants: As live plants are perishable products, returns for change of mind are not accepted. However, if a plant arrives damaged or in an unacceptable condition, customers may contact us within 24 hours of delivery for assistance.
- Product Condition: Customers must provide clear photographs or videos of the product and its packaging to help us assess the issue.
- Approval Process: All return or replacement requests must be reviewed and approved by our customer support team before the product is sent back.
- Return Shipping: If the issue is verified as a result of damage, defect, or an incorrect item supplied by us, we will provide appropriate return or replacement instructions.
2. Refund Policy
- Refunds are considered for eligible orders where the product is confirmed to be damaged, defective, incorrect, or cannot be replaced.
- Once a refund is approved, it will be initiated to the original payment method within 5–7 business days.
- The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
- If a replacement is offered and accepted, a refund will not be issued for the same item unless the replacement cannot be fulfilled or another resolution is agreed upon.
3. Order Cancellation Policy
- Customers may request order cancellation before the order is dispatched by contacting our customer support team.
- Once an order has been dispatched, cancellation may no longer be possible. Customers should contact our support team for assistance.
- If Plant Universe is unable to fulfil an order due to product unavailability or another operational issue, the customer will be informed and an appropriate refund will be initiated for the unfulfilled order.
4. Non-Returnable Situations
Returns or replacements may not be accepted in the following cases:
- Healthy plants delivered in acceptable condition where the customer has changed their mind.
- Products damaged due to improper handling, watering, planting, storage, or care after delivery.
- Requests submitted after the specified reporting period, except where otherwise required by applicable law.
- Issues arising from normal variations in the natural growth, shape, size, or appearance of live plants, provided the product is consistent with its description.
5. How to Request a Return or Refund
To report an issue or request a return, replacement, or refund, please contact us using the details below and provide your order number, a description of the issue, and clear photographs or videos where applicable.
Contact Details
- Business Name: Plant Universe
- Email: roymitali090@gmail.com
- Phone/WhatsApp: +91 7501052462
- Business Address: Manikhira, Chikanpara, North Twenty Four Parganas, West Bengal – 743287, India
Our support team will review your request and guide you through the next steps.
Policy Updates: Plant Universe may update this policy when required. Any updates will be published on this page.